SAP Knowledge Base Article - Preview

1911062 - The server Intelligence Agent is stuck in the "starting" status after rebooting the server

Symptom

  • The server Intelligence Agent is stuck in the "starting" status after rebooting the server in an SAP BusinessObjects Business Intelligence Platform 4.0.
  • The following error is observed in the event viewer:
    Faulting application name: sia.exe, versione:1.0.7.0, timestamp: 0x4e3782fe
    Faulting module name: sia.exe, versione: 1.0.7.0, timestamp: 0x4e3782fe
    Exception code: 0xc0000005
    Fault offset: 0x0000000000004f35
    Faulting process id:  0xacc
    Faulting application start time: 0x01ceadf71d7cdace
    Faulting application path: C:\Program Files(x86)\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\win64_x64\sia.exe
    Faulting module path: C:\Program Files (x86)\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\win64_x64\sia.exe


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Environment

  • SAP BusinessObjects Business Intelligence Platform 4.x.

Product

SAP BusinessObjects Business Intelligence platform 4.0 ; SAP BusinessObjects Business Intelligence platform 4.0, feature pack 3 ; SAP BusinessObjects Business Intelligence platform 4.1 ; SAP BusinessObjects Business Intelligence platform 4.2 ; SAP BusinessObjects Business Intelligence platform 4.3

Keywords

event ID 1000, sia.exe, reboot, BI 4.x  4.1  4.2  4.3 , KBA , BI-BIP-DEP , Webapp Deployment, Networking, Vulnerabilities, Webservices , Problem

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