- Synchronization between SAP Contact Center(CCtr) and CRM is compromised, causing the CDT to be in Ready and CRM in wrap-up
- Call is offered to the agent through CDT despite the CRM WebUI being in wrap-up mode
- Workmode status between SAP Contact Center and SAP CRM is out of sync
- SAP Customer Relationship Management 7.0 and higher
- SAP enhancement package for SAP Customer Relationship Management
- SAP enhancement package for SAP CRM, version for SAP HANA
- SAP Contact Center 7.0
OII, Afterwork, Papperwork, Presence, Workmode, NotReady, Wrapupmode, Wrap-up status, Absence, Contact Center, BCM, CRM-CCI, CTI, wrapup Mode , KBA , CRM-CCI , Contact Center Infrastructure , Problem
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