SAP Knowledge Base Article - Public

1892126 - Error during Upload of the HTML File for Template Document

Symptom

You try to upload an HTML file as a response template and the following error occurs: Solution configuration settings does not allow upload of HTML files.

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Reproducing the Issue

  1. Go to Customer Service work center.
  2. Open the Templates view.
  3. Add a new template.
  4. Select the channel type: email.
  5. Choose the document type base.
  6. Attach an HTML type file.

The following error occurs: Solution configuration settings does not allow upload of HTML files.

Cause

This is a expected system behaviour. By default an html document upload is not supported by the system.

Resolution

  1. Go into Business Configuration work center.
  2. Select Implementation Projects view.
  3. Open the Activity List.
  4. Select the Fine-tune step.
  5. Choose to view All Activities.
  6. Find the Allowed Mime Types For Document Upload activity and open it.
  7. Set the mime type code 10082, Text/HTML document, as allowed. 
  8. Save and Close.

Keywords

KBA , LOD-CRM-SRP , Service Request Processing , How To

Product

SAP Cloud for Customer core applications 1305 (old) ; SAP Cloud for Customer core applications 1308 (old) ; SAP Cloud for Customer core applications 1311 (old) ; SAP Cloud for Customer core applications 1402 (old) ; SAP Cloud for Customer core applications 1405 (old) ; SAP Cloud for Customer core applications 1408 (old) ; SAP Cloud for Customer core applications 1411 (old) ; SAP Cloud for Customer core applications 1502 (old) ; SAP Cloud for Customer, core applications 2.0 (old) ; SAP LE APPLICATIONPLATFORM 1.0 ; SAP LE APPLICATIONPLATFORM 1.5