SAP Knowledge Base Article - Preview

1885871 - SBOP BI 4.0: Cannot open any universe in Web Intelligence Rich Client, nothing appears after choosing universe name to open

Symptom

  • You cannot open any universe in Web Intelligence Rich Client (WRC), nothing appears after choosing universe name to open
  • There are multiple errors in the trace file:
    1. - "Error=Exception caught from dsl_engine.jar: : java.lang.NoClassDefFoundError: com/crystaldecisions/sdk/plugin/authentication/sap/internal/SAPR3GlobalState$CannotRetrieveException"
    2. - "assert failure: (..\ocaframework\ServiceMgrFactory.cpp:82). (s_svcMgr!= NULL : ServiceMgrFactory::Init must be called before use getServiceMgr())"
    3. - "An internal error occurred while calling 'doIt' API. (Error: ERR_WIS_30270)"


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Environment

  • SAP BusinessObjects BI Platform 4.0 SP02 Client tools Full build
  • SAP BusinessObjects BI Platform 4.0 SP04 (including FP03) Client tools Update
  • SAP BusinessObjects BI Platform 4.0 SP05 Client tools Update
  • SAP BusinessObjects BI Platform 4.0 SP06 Client tools Update
  • Microsoft Windows 7 Professional 64-bit

Product

SAP BusinessObjects Business Intelligence platform 4.0

Keywords

dsl_engine.jar, java.lang.NoClassDefFoundError, assert failure, An internal error occured while calling, WIS, 30270, ServiceMgrFactory.cpp:82, unx, WRC, update, install , KBA , BI-RA-WBI , Web Intelligence , Problem

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