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1877880 - Error 'Exception while reading Windows registry' in SMDAgentApplication after the configuration of a BOE 3.1

Symptom

The managed system configuration has been performed for a BOE 3.1 system according to note 1472465. Afterwards, the SMDAgentApplication log of the BOE host shows the following issue:

Jun 12, 2013 8:10:01 PM [Thread[Thread-60,5,main]] Error      Process
<cmd /q /c REG.EXE EXPORT "HKEY_LOCAL_MACHINE\SOFTWARE\Business
Objects\Suite 12.0\Report Application Server" "D:\usr\sap\SMD\SMDA<XX>
\SMDAgent\applications\com.sap.smd.agent.application.datacollector_7.10.
4.5.20120705112701\work\REG33032.tmp"> has failed to run.Check
following log file for more details <D:\usr\sap\DAP\SMDA<XX>
\SMDAgent\applications\com.sap.smd.agent.application.datacollector_7.10.
4.5.20120705112701\work\REGEXE33034.err>
Jun 12, 2013 8:10:01 PM [Thread[Thread-60,5,main]] Error      Exception
while reading Windows registry [EXCEPTION]
....
Caused by: com.sap.smd.agent.plugins.datacollector.create.registry.exc.
RegistryExportException: Process <cmd /q /c REG.EXE
EXPORT "HKEY_LOCAL_MACHINE\SOFTWARE\Business Objects\Suite 12.0\Report
Application Server" "D:\usr\sap\SMD\SMDA<XX>
\SMDAgent\applications\com.sap.smd.agent.application.datacollector_7.10.
4.5.20120705112701\work\REG33032.tmp"> has failed to run.Check
following log file for more details <D:\usr\sap\DAP\SMDA<XX>
\SMDAgent\applications\com.sap.smd.agent.application.datacollector_7.10.
4.5.20120705112701\work\REGEXE33034.err>

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


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Environment

  • SAP Solution Manager 7.1
  • SAP Solution Manager Diagnostics

Product

SAP Solution Manager 7.1

Keywords

KBA , SV-SMG-DIA-SRV-AGT , Agent Framework , Problem

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