- In the Communication Desktop Terminal "CDT" -> History Search tab, some IDs return as "Unknown":
- Same happens in the "Calls dialog page":
"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."
SAP Contact Center 7.0
BCM Contact History emails CDT Unknown, SAP Contact Center phone number call list missed calls toll free , KBA , CRM-CCI , Contact Center Infrastructure , How To
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