SAP Knowledge Base Article - Public

1868305 - Error: 'Failed to update cache for execution. Program will exit', when installing Crystal Reports

Symptom

  • Error occurs when installing Crystal Reports.
  • During Crystal Reports installation it fails with the error: 
          
    "Failed to update cache for execution. Program will exit."

          Install-error.png

  • Note: Images and data in this SAP Knowledge Base Article is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

  • SAP Crystal Reports 2013
  • SAP Crystal Reports 2016
  • SAP Crystal Reports 2020

Reproducing the Issue

  1. Start installing Crystal Reports.     
  2. It then stop with the error:
         
    'Failed to update cache for execution. Program will exit'

Cause

  • Caching blocked by an Anti-Virus software scan.

Resolution

  • To successfully install Crystal Reports:

    1. Contact your IT department to temporarily disable:
      • AntiVirus software; and   
      • Security Software.  ( Example: CyberArk EPM )
             
    2. Install Crystal Reports as the Administrator.
            
    3. Once Crystal Reports is installed, re-enable the Anti-Virus, and Security software.   
          
           
  • For Crystal Reports instllation best practice, see the SAP Knowledge Base Article: 1638102

Keywords

Failed to update cache for execution, Program will exit, Crystal Reports Error, CR , KBA , BI-RA-CR , Crystal Reports designer or Business View Manager , Problem

Product

SAP Crystal Reports 2013 ; SAP Crystal Reports 2016 ; SAP Crystal Reports 2020