SAP Knowledge Base Article - Preview

1864232 - "Unable to log on: Could not connect to server <Server Name>" error is displayed when logging into Enterprise after CMS database password is reset

Symptom

  • When logging into the Central Management Console (CMC) or InfoView/BI LaunchPad the error "Unable to log on: Could not connect to server <Server Name>" is displayed.

    CMC Error.png

  • When logging into the server from Central Configuration Manager (CCM) the error ""Unable to log on: Could not connect to server <Server Name>" is displayed.

    CCM Error.png

  • The database is able to be accessed and queried through TNSPING, SQLPlus, PING, TOAD etc.


" error is displayed when logging into Enterprise after CMS database password is reset"> Read more...

Environment

  • SAP BusinessObjects Business Intelligence Platform 4.x

  • SAP BusinessObjects Enterprise XI 3.1

Product

SAP BusinessObjects Business Intelligence platform 4.0 ; SAP BusinessObjects Business Intelligence platform 4.1 ; SAP BusinessObjects Business Intelligence platform 4.2 ; SAP BusinessObjects Business Intelligence platform 4.3 ; SAP BusinessObjects Enterprise XI 3.1

Keywords

CMS dB, password reset, expired password, old password, server down, restart server, failed to login, CMS down, unable to login, system down, login fail, , KBA , BI-BIP-ADM , BI Servers, security, Crystal Reports in Launchpad , BI-BIP-SRV , CMS / Auditing issues (excl. 3rd Party Authentication) , Problem

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