SAP Knowledge Base Article - Preview

1860414 - Web Server Failure On CDT Startup

Symptom

Every time the SAP Business Communication Management server is restarted, the agents get the error “Web server failure, contact administrator” as see in the below screenshot.
WebServer_failure.jpg

At CDT log, you can find some errors with XML_CHANNEL_CLOSED


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Environment

SAP CCtr 7.0

Product

SAP Contact Center, on-premise edition 7.0

Keywords

XML_CHANNEL_CLOSED CDT login logon freeze contact administration web server failure , KBA , CRM-BCM-CMS , Please use CRM-CCI , Problem

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