SAP Knowledge Base Article - Preview

1855233 - BCM 7.0.3 Patch 100- Voice notification is not highlighted

Symptom

  • When a voice mail is left in a Queue, the VM icon on the CDT VM inbox is not highlighted.
  • This leaves the agents if there is really a voicemail message in the queue or not.


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Environment

SAP Business Communication Management 7.0.3.100

Product

SAP Contact Center, on-premise edition 7.0

Keywords

KBA , CRM-CCI , Contact Center Infrastructure , Problem

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