SAP Knowledge Base Article - Preview

1854733 - After 7.0.4.100 patch upgrade, chats in the queue are not being allocated to agents anymore

Symptom

Incoming chat request into the queue are no longer being allocated to chat queue agents after the system has upgraded to SAP Business Communication Management 7.0.4.100.


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Environment

SAP Business Communication Management 7.0.4.100

Product

SAP Contact Center, on-premise edition 7.0

Keywords

KBA , CRM-CCI , Contact Center Infrastructure , Problem

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