SAP Knowledge Base Article - Preview

1853244 - 7.0.4 - Queue assignment disappears after BCM upgrade to Support Pack 4

Symptom

Call center agents are no longer able to receive queue calls when on SAP Business Communication Management Support Pack 4.


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Environment

  • SAP Business Communication Management 7.0.4 and Patch 100
  • SAP Contact Center 7.0

Product

SAP Contact Center, on-premise edition 7.0

Keywords

KBA , CRM-CCI , Contact Center Infrastructure , Problem

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