In SAP Contact Center (AKA BCM), when a German keyboard is used to and the agent tries to invoke the "@" symbol through the keyboard sequence (Alt+ Ctrl+ Q), this also makes CDT togles between "Ready and NotReady modes).
SAP Contact Center 7.0
Ctrl+Alt+Q, keboard, Not Ready, Ready, OnKeyDown.jsc, CDT, @ , KBA , video , gscnawest_video , CRM-CCI , Contact Center Infrastructure , Problem
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