You want to Delete the Service Confirmation Invoice Request from the invoice requests under the customer invoicing work center.
Reproducing the Issue
- Go to work center Customer Invoicing.
- Select the View Invoice Requests.
- Find the Service confirmation Invoice request ID XYZ which has to be deleted.
There is no option to Delete the Invoice request.
The service confirmation invoice request XYZ is created from the service confirmation XXX and hence until unless you revoke the service confirmation XXX the invoice request XYZ will not get canceled.
In order to cancel the service invoice request first you have to cancel the Service Confirmation.
Steps to cancel the Service Confirmation:-
- Go to the Field Service and Repair work center.
- Select the Service Confirmations view.
- Find the Service ID XYZ and Select it.
- Choose the Button Edit.
- Choose the Button view All under General Tab enter the Reason for Rejection.
- Choose the Save button.
- Then the Invoice Request created will automatically get canceled, also the sales order is updated accordingly based on the Confirmation.
KBA , AP-PIP , Physical Inventory Processing , How To