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1849948 - Web Intelligence Schedules Intermittently Fail with Error Message

Symptom

Scheduling Web Intelligence reports in BI4.x results in the following error message:

"Could not save the document to the repository for the following reason: [repo_proxy 30] DocumentFacade::uploadBlob -(Helpers::InfoStore::ObjectExport::initNoCreate) The object doesn't exist (WIS 30567)"

Analysis of Adaptive Job Server trace logs (AJS is responsible for handing the scheduled job over to a Webi Proc Server) will show the following entries regarding Failover tokens (below is an example from 4.0):

|DAE46581DF284FEDACD19806E466DFBF0|2013 03 09 05:00:34.080|-0800|Error| |>>| | |ServerName.AdaptiveJobServer_WebIJavaSchedulingService_CHILD0| 6408| 35|ORBacus:ThreadPerRequest:Dispatcher| |687|0|5|0|CMC.WebApp|ServerName:1180:77.91029:1|.run|ServerName:6408:35.8:1|BIPSDK.ServiceMgr:getManagedService|ServerName:6408:35.8:51|CnSVlaCxXUqPrELGOOU3SME169ef|||||||||com.crystaldecisions.enterprise.ocaframework.FailoverLogonService||logonWithToken() : Failed to relogon, aps=YourCMSName4:6400,token=2260586JzFPgppkZzQ6qkrrjJNYa7g2260685JVxwYFyw60AhIzznE3k8fkc, errorCode=10521 at com.crystaldecisions.enterprise.ocaframework.FailoverLogonService.logonWithToken(FailoverLogonService.java:209)

 

Other possible Web Intelligence Server log errors may include (below is an example from BI 4.2 SP5 Patch 5 HF 5):

Error=An internal error occured while dgSerializeManagerImpl is calling ibo_idgSrmStore->PublishToCorporate
**ERROR:dgWICDZCore:EFE ibo_idgSerializeManager->SaveDocument2Corporate() raised an unknown error/exception [kdgWICDZCore.cpp;2963]
**ERROR:dgWICDZCore:Got an exception: : 16 [kdgWICDZCore.cpp;3019]
**ERROR:dgWICDZCore:An internal error occured while dgSerializeManagerImpl is calling ibo_idgSrmStore->PublishToCorporate [kdgWICDZCore.cpp;3337]
**ERROR:RequestProc:user: brli_jsimbulan, doc: "New Extract With Filters_Unp", error stream: <ERRORS> <ERROR COMPONENT="WIS" ERRORCODE="30567" ERRORTYPE="USER" MESSAGE="Could not save the document to the repository for the following reason: [repo_proxy 30] DocumentFacade::uploadBlob - Query execute has failed : Error occurred while attempting to reconnect to CMS : Not a valid logon token. (FWB 00003)&#x0A;(hr=#0x80042a70) (WIS 30567)" PREFIX="ERR">


While analyzing Microsoft Windows EventViewer logs from the node with Web Intelligence Processing Server(s), it was noted that: at the exact same time, WIPS had logged the following warnings:

BusinessObjects_WIReportServer
Transport error: Communication failure.(FWM 00001)


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Environment

SAP BusinessObjects Business Intelligence 4.x (BI 4.x)

Keywords

BI, BI4, BI4.0, BI4.1, BI4.2, 4.0, 4.1, 4.2, BIPSDK.ServiceMgr, getManagedService, FailoverLogonService, logonWithToken, Failed to relogon, errorCode=10521, invalid logon token, invalid token, , KBA , BI-BIP-ADM , BI Servers, security, Crystal Reports in Launchpad , BI-RA-WBI , Web Intelligence , Problem

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