The account name is not editable in the sales order.
Reproducing the Issue
- Go to the Sales Orders work center.
- Go to the Sales Orders view.
- Show All Orders and Find ABC (ABC represents the ID of the sales order).
- Edit the sales order ABC.
- The account name is not editable though the sales order is in In Preparation status.
The sales order has been created via A2X. For orders created via A2A/B2b/A2X, account will not be changeable on UI, it can be changed only via relevant messages before any follow-up document gets created. This order is created via Internet hence the account is not editable.
You can send an additional XML message to Business ByDesign system to change/update the account.
KBA , AP-SLO , Sales Order Processing , How To