SAP Support asked you to provide an SAP Management Console (SAP MC) snapshot.
SAP MMC as of release 7.10
SAP NetWeaver 7.0 ; SAP NetWeaver 7.3 ; SAP NetWeaver 7.4 ; SAP enhancement package 1 for SAP NetWeaver 7.0 ; SAP enhancement package 1 for SAP NetWeaver 7.3 ; SAP enhancement package 2 for SAP NetWeaver 7.0 ; SAP enhancement package 3 for SAP NetWeaver 7.0
SAP Support SAP Management Console (MMC) snapshot Webstart CreateSnapshot sapcontrol snapshots directory Production ABAP R/3 ERP SRM CRM ERP PPM SEM APO XI PI PORTAL Test development, KBA , BC-JAS-COR , Enterprise Runtime, Core J2EE Framework , How To
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