SAP Knowledge Base Article - Preview

1846110 - Dial patterns are not working as maintained in the System Configurator - Contact Center

Symptom

  • Call patterns are incorrectly converted
  • Call routing is affected


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Environment

SAP Contact Center 7.0

Product

SAP Contact Center, on-premise edition 7.0

Keywords

Prefix, leading number, canonical number, edit mask, outbound call, CCI, CCTR, SAP Contact Center, Switching, pattern , KBA , CRM-CCI , Contact Center Infrastructure , How To

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