- ERMS workflow for inbound pull mails (agent inbox as E-Mail provider) is set up but the E-Mails are not found in the agent inbox by an IC agent.
- E-Mail is found in the E-Mail Workbench but not visible for the agent in the agent inbox
Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.
- SAP Customer Relationship Management 7.0 and higher
- SAP enhancement package for SAP Customer Relationship Management
- SAP enhancement package for SAP CRM, version for SAP HANA
- SAP S/4HANA for customer management
Email, E-Mail, Mail, Agent Inbox, ERMS, Empfänger, Workitem , KBA , CRM-IC-UNI , Agent Inbox , CRM-IC-CHA-EMA , E-Mail Integration , CRM-IC-EMS , E-Mail Response Management System , CRM-S4-IC-EMS , S4CRM: E-Mail Response Management System , How To
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