SAP Knowledge Base Article - Preview

1843253 - Contact Center is capturing the same stream recording twice in the same file

Symptom

  • Users listening to a voice recording hear the same recording repeated twice in single recording file
  • The recording time is double compared to the actual talk time displayed in the Online Monitoring Tool


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Environment

SAP Contact Center 7.0

Product

SAP Contact Center, on-premise edition 7.0

Keywords

Recording, doubled, twice, recordings, duplicate recordings, talktime, BCM, CCI , KBA , CRM-CCI , Contact Center Infrastructure , How To

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