SAP Knowledge Base Article - Preview

1842655 - 7.0.3 MTD playing prompt and ring at the same time

Symptom

When a call is received in queue while the agent is using MTD Mode (Multi Terminal Desktop Mode) and on a hard phone "land line", the caller hears the prompt and ring at the same time.


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Environment

SAP Business Communication Management 7.0.3

Product

SAP Contact Center, on-premise edition 7.0

Keywords

KBA , CRM-CCI , Contact Center Infrastructure , Problem

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