SAP Knowledge Base Article - Preview

1838432 - 7.0.3 - Inbound call diverts back to the original overflowed queue

Symptom

Occasionally, an inbound call is overflowed back to the original queue it came from, despite the destination queue not been configured to overflow.


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Environment

  • SAP Business Communication Management 7.0.3.0
  • SAP Business Communication Management 7.0.3.100 (Support Pack 3 Patch 1)

Product

SAP Contact Center, on-premise edition 7.0

Keywords

KBA , CRM-CCI , Contact Center Infrastructure , Problem

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