SAP Knowledge Base Article - Preview

1837859 - External Agent Prompts are played in English instead of the correctly configured language

Symptom

The external Agent receives prompts in English instead of the language configured in the System Configurator.


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Environment

SAP Contact Center 7.0

Product

SAP Contact Center, on-premise edition 7.0

Keywords

KBA , CRM-CCI , Contact Center Infrastructure , Problem

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