SAP Knowledge Base Article - Preview

1832342 - Difference between Recent Items & Breadcrumbs in SAP CRM WebClient UI

Symptom

  • It is observed that when navigating back to a previously accessed view via Recent Items, the look of the view is different as compared to when the same view is accessed via Breadcrumbs (back & forward buttons) in SAP CRM WebClient UI.
  • Object when accessed via Recent Items do not retain Personalization like Filter, Sort.
  • Personalization is only restored when accessing items via breadcrumb buttons.
  • Navigating back to the search result view by clicking on the relevant work center, the filters are still not retained.


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Environment

  • SAP Customer Relationship Management 7.0
  • SAP Customer Relationship Management 7.0 on SAP enhancement pack
  • SAP enhancement package 1 for SAP CRM 7.0
  • SAP enhancement package 2 for SAP CRM 7.0
  • SAP enhancement package 3 for SAP CRM 7.0
  • SAP enhancement package 4 for SAP CRM 7.0
  • SAP enhancement package 2 for SAP CRM 7.0, version for SAP HANA

Product

SAP Customer Relationship Management 7.0 ; SAP Customer Relationship Management 7.0 on SAP enhancement package 1 for SAP NetWeaver 7.0 ; SAP enhancement package 1 for SAP CRM 7.0 ; SAP enhancement package 2 for SAP CRM 7.0 ; SAP enhancement package 2 for SAP CRM 7.0, version for SAP HANA ; SAP enhancement package 3 for SAP CRM 7.0 ; SAP enhancement package 4 for SAP CRM 7.0

Keywords

SAP; CRM; WebUI; sort, filter; personalization; table; state; navigation; view; object; cellerator; breadcrumb; recent; item; agent; inbox; email , KBA , CA-WUI-UI , User Interface , CA-WUI-PRS , Personalization , Problem

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