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1832231 - "500 Connection timed out Error" error in EPM Add-in

Symptom

  • In EPM Add-in, the following error occurs when refreshing or sending data in reports/input schedules (templates):
    • Error: "500 Connection timed out Error: -5 Version: 7200 Component: ICM Date/Time: Mon Mar 4 13:45:49 2013 Module: icxxthr_mt.c Line: 4295 Server: EPM-BW-DEV_BWD_00 Error Tag: {-} Detail: Connection to partner timed out after 60s"
      OR
    • The execution of report Default failed. Please contact you administrator
      Details: Internal Server Error: 500 Connection timed out
      OR
    • Internal Server Error
      Details: 500 Connection timed out
  • The following error appears in the syslog (SM21)
    • Basis System: Delete session <transaction_number> after error Execution was canceled (Softcancel) [Warning/Session]
      AND
    • ThSoftCancel: delete <transaction_number> because of soft cancel with reason DP_SOFTCANCEL_ICM_PROCESSING_TIMEOUT


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Environment

  • SAP Business Planning and Consolidation 10 for NetWeaver (all Service Packs)
  • EPM Add-in for Microsoft Office (all Service Packs)

Product

SAP Business Planning and Consolidation 10.0, version for SAP NetWeaver ; SAP Business Planning and Consolidation 10.1, version for SAP NetWeaver

Keywords

icxxthr_mt.c,  icxxthr.c, icm/server_port_0, EPM, BPC  NW, Business Planning and Consolidation for NetWeaver, SAP BPC FOR NetWeaver, BPCNW, Embedded, standard, classic, unified, BOPC, plugin, EPMRetrieveData, #RFR , KBA , pop-up stating "500 connection timed out , and we are unable to save data. , "500 connection timed out" , we have input forms in which we use the , we use the save data function , when trying to send more than , (approximately) 7500 data records at the , bpc , EPM-XLS , EPM Excel Client , EPM-XLS-INP , EPM XLS Data Input , Problem

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