SAP Knowledge Base Article - Public

1831750 - The Approval Task For The Sales Order Remains Unassigned

Symptom

The approval task for the sales order XYZ (XYZ represents the ID of the sales order) remains unassigned.

Environment

SAP Business ByDesign

Reproducing the Issue

  1. Go to the Application and User Management work center.
  2. Go to the Task Distribution view.
  3. Go to the Business Task Management subview.
  4. Show Unassigned Items.
  5. You see that the approval task created for the sales order XYZ is unassigned.
  6. Select the unassigned task for the sales order.
  7. Open the application log XXX in the General subtab (XXX represents the ID of the log file).
  8. You find two error messages in the Results section of the log:
    • "Employees without sufficient access rights for the item: Employee: ABC" (ABC represents the ID of the employee).
    • "No employee has sufficient access rights".

Cause

The employee ABC who is the approver for the sales order is not assigned to the Sales Orders work center.

Resolution

  1. Go to the Application and user Management work center.
  2. Go to the Business Users view.
  3. Show All Business Users and find ABC.
  4. Select the business user ABC and choose Edit button > select Access Rights.
  5. Go to the Work Center and View Assignment tab.
  6. Assign the CRM_WOC_SALESORDERS work center and the CRM_SALESORDERS view to the user.
  7. Click Save and Close button.

See Also

2807601 - Sales Order Approval Notifications are not Sent for the Approver.

Keywords

responsible person, Genehmigungsaufgabe, Verantwortlicher, Kundenauftrag, , KBA , SRD-CC , Cross Components , How To

Product

SAP Business ByDesign all versions