SAP Knowledge Base Article - Preview

1831101 - In BILP and CMC the folder tree spins when clicking on + (expand)

Symptom

  • In BI Launchpad and Central Management Console (CMC) the folder tree keeps spinning upon clicking on + to expand the folder
  • In BI Launchpad document list, an expanded folder in folder tree keeps spinning at times (intermittent) without displaying contents on the main detail pane towards right.
  • Clicking or expanding other folders does not work in this state
  • A browser refresh or the clicking on Refresh within Launchpad resets the behavior
  • The following request times out:
    /BOE/portal/1302191324/InfoViewAppActions/ajaxUre/ajaxRequest
    HTTP 500 The request has timed out.

  • Fiddler trace shows the below error for that request
    HTTP/1.1 500 Internal Server Error
    "The request has timed out.


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Environment

  • SAP BusinessObjects Business Intelligence Platform 4.x (BI 4.0 / 4.1 / 4.2)
  • Windows
  • Linux / Unix 

Product

SAP BusinessObjects Business Intelligence platform 4.0 ; SAP BusinessObjects Business Intelligence platform 4.1 ; SAP BusinessObjects Business Intelligence platform 4.2

Keywords

BI4 4.0 folder tree spin spinning timeout performance hanging hung freeze , KBA , tree , not opening , folder , spinning , BI-BIP-DEP , Webapp Deployment, Networking, Vulnerabilities, Webservices , Bug Filed

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