Symptom
-
Cannot open Information Steward application from BI launch pad
-
The following error is produced:
HTTP status 500 error
type Exception report
message
description The server encountered an internal error () that prevented it from fulfilling this request.
exception
java.lang.RuntimeException: org.apache.jasper.JasperException: java.lang.NullPointerException
com.businessobjects.http.servlet.internal.BundlePathAwareServiceHandler.serviceHelper(BundlePathAwareServiceHandler.java:254)
com.businessobjects.http.servlet.internal.BundlePathAwareServiceHandler.service(BundlePathAwareServiceHandler.java:197)
com.businessobjects.http.servlet.internal.ProxyServlet.service(ProxyServlet.java:248)
javax.servlet.http.HttpServlet.service(HttpServlet.java:717)
org.eclipse.equinox.servletbridge.BridgeServlet.service(BridgeServlet.java:220)
javax.servlet.http.HttpServlet.service(HttpServlet.java:717)
com.businessobjects.pinger.TimeoutManagerFilter.doFilter(TimeoutManagerFilter.java:166)
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Environment
- SAP Business Intelligence platform "BI" 4.0 SP4
- SAP Information Steward "IS" 4.1 SP1
- Tomcat 6
- Supported Windows platform
Product
Keywords
IS, open, BI launch pad, HTTP 500 , KBA , EIM-IS-SVR , Information Steward - Administration/Server , Bug Filed
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