SAP Knowledge Base Article - Preview

1828309 - Missed calls showing up in the call log for a time frame when CDT is off

Symptom

Missed calls will appear in the "missed" log/tab even if the Communication Desktop (CDT) Terminal is off.


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Environment

  • SAP Contact Center 7.0
  • Communication Desktop Terminal (CDT)

Product

SAP Contact Center, on-premise edition 7.0

Keywords

KBA , CRM-CCI , Contact Center Infrastructure , How To

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