SAP Knowledge Base Article - Preview

1823519 - E-Mails in CRM: how to figure out the right component for note/KBA search and creation of support messages

Symptom

You want to figure out the right component:

  • to search for notes or KBAs in the support portal.
  • to  open a customer incident on the support portal or via solution manager for a new bug you have identified in your system.


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Environment

SAP CRM 2007 and higher

Product

SAP Customer Relationship Management 2007 ; SAP Customer Relationship Management 7.0 ; SAP Customer Relationship Management 7.0 on SAP enhancement package 1 for SAP NetWeaver 7.0 ; SAP enhancement package for SAP CRM all versions

Keywords

E-Mail Anzeige Format , KBA , CRM-IC-CHA-EMA , E-Mail Integration , CA-WUI-UI-TAG , Tag Library , CRM-IC-EMS , E-Mail Response Management System , CRM-BF-ML , Email Management , CRM-IC , Interaction Center WebClient , How To

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