You want to figure out the right component:
- to search for notes or KBAs in the support portal.
- to open a customer incident on the support portal or via solution manager for a new bug you have identified in your system.
SAP CRM 2007 and higher
E-Mail Anzeige Format , KBA , CRM-IC-CHA-EMA , E-Mail Integration , CA-WUI-UI-TAG , Tag Library , CRM-IC-EMS , E-Mail Response Management System , CRM-BF-ML , Email Management , CRM-IC , Interaction Center WebClient , How To
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Visit SAP Support Portal's SAP Notes and KBA Search.