You use CRM Interaction Center and are facing a problem with business transactions. You want to figure out the right application component:
- To search for SAP Notes or KBAs in the support portal.
- To open a customer incident on the support portal via solution manager for a new bug you have identified in your system.
Additionally, you want to get access to related master KBAs.
- SAP Customer Relationship Management 7.0 and higher
- SAP enhancement package for SAP Customer Relationship Management
- SAP enhancement package for SAP CRM, version for SAP HANA
supportability , how to find documentation , OneOrder , KBA , crm-ic-bf , CRM-IC-BF , Basic Functions for Business Transactions , CRM-IC-FRW , Framework , CRM-IC , Interaction Center WebClient , How To
About this pageThis is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP for Me (Login required).
Search for additional results
Visit SAP Support Portal's SAP Notes and KBA Search.