You want to enhance one of the global custom controller used in IC but your coding is not taken into account.
SAP CRM Interaction Center starting with 2007 for custom controllers which get called by method GET_CUSTOM_CONTROLLER of CL_BSP_WD_CONTROLLER.
Business Roles of type B IC Webclient Business Role
CRMCMP_BPIDENT CRMCMP_UIEVENTS ICCMP_BT_GLOBAL ICCMP_FEEDBACK GET_CUSTOM_CONTROLLER , ABAP extensibility , enhancement set , KBA , CRM-IC-FRW , Framework , How To
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