SAP Knowledge Base Article - Preview

1821038 - Error "Transaction XXXXXXXXXX is being processed by user XXX" when try to edit an Incident in CRM Web UI

Symptom

Editing a message or an Incident or Service Request gives the following error message:
"Transaction XXXXXXXXXX is being processed by user XXX
  Message no. CRM_ORDER013"

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental


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Environment

  • SAP Solution Manager 7.1
  • SAP Solution Manager 7.2

Product

SAP Solution Manager 7.1 ; SAP Solution Manager 7.2

Keywords

ITSM, display, Creator, role, management, CRM WEB UI, Ticket, click, Agent, Block, locked, unlock, support, service team, workcenter, CRMD_ORDER, incident, processed, edit , KBA , SV-SMG-SUP , Service Desk / Incident Management , SV-SMG-CM , Change Request Management , Problem

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