- Online Monitoring shows some contacts(including emails and calls) in status "In Process" for very long time, when in reality the calls are not really live calls
- Admin tries to force the disconnect from the Online Monitoring tool without success
- Ghost calls shows up in the online monitoring
- Contact Center 7.0
- Microsoft SQL Server 2008
- Microsoft SQL Server 2008 R2
- Microsoft SQL Server 2012
- Microsoft SQL Server 2012 R2
Call blockers, Gost calls, ghost calls, call blocks, unknown calls, unable to pick up calls, In process, Online monitoring, End Contact, OM, inprocess , KBA , CRM-CCI , Contact Center Infrastructure , Problem
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