SAP Knowledge Base Article - Public

1811647 - Unable to report on Registered Product Serial Number and Warranty fields

Symptom

You want to add the Registered Product Serial Number, Warranty Reference Date and Warranty Until Date fields to a custom report, however these fields are not available in any of the SAP standard data sources.

Environment

SAP Business ByDesign

Reproducing the Issue

  1. Go to the Business Analytics work center and access the view Design Reports.
  2. Click New and then select Report.
  3. In this new screen you will have to select a data source.
  4. Note that none of the standard SAP data sources contain the fields Registered Product Serial Number, Warranty Reference Date and Warranty Until Date.

Cause

This feature is not yet available.

Resolution

As this is a new functionality request we recommend to follow the below approaches:

  • If you need this report/functionality urgently you may contact your implementation manager to help with such request or approach directly the Service Center. Note: The services of the SAP Cloud Service Center will be charged as packaged services based on fixed prices. You can contact Cloud Service Center as follows:
      • If you are a partner: please use cloudsolutionpartner@sap.com or the Partnerfinder
      • If you are a customer: please use the little blue box “Contact Us” shown on the very right hand side Here, choose “Contact Us”, choose “Services”, choose “SAP Custom Development” and complete the page
  • An alternative option may be to check the SAP Business ByDesign Influence Forum.
  • You may also use the SAP Business ByDesign forums, available here for questions of this nature.

Keywords

business analytics, add fields, data source, missing field, reporting, Registered Product Serial Number, Warranty Reference Date, Warranty Until Date , KBA , AP-RC-ANA , C4C, ByD, Travel: Analytics Tools & Frameworks , How To

Product

SAP Business ByDesign all versions