SAP Knowledge Base Article - Public

1806786 - In Your Customer Return the Ship-to Party Address is Not Copied From the Referenced Sales Order


In your customer return, the ship-to party address is not copied from the referenced sales order.


 SAP Business ByDesign

Reproducing the Issue

  1. Go to the Sales Orders work center.
  2. Go to the Returns view.
  3. Find and select the relevant Return.
  4. Click the Edit button.
  5. Go to View All.
  6. Select the Involved Parties tab.
  7. The Ship-to party address is not the one expected as you have maintained a document address in the sales order.


The Ship-to party in a customer return is determined according to the following rules :
Step 1: Business Partner relationship of the Account
Step 2: Copied from Account


If you want to change the Ship-To party address manually in your Customer Return, you would be able to do so only if the status of the Inbound Delivery is set to not Finished.

  1. Go to the Inbound Logistics work center.
  2. Go to the Inbound Deliveries view.
  3. Find and select the appropriate Inbound Delivery for the affected Customer Return.
  4. Select Undo Release.
  5. You can now maintain a Ship-To party address in the Customer Return.


Change, Ship-To, Address, Return , KBA , change ship-to in customer return , AP-SLO , Sales Order Processing , AP-CRP , Customer Return Processing , How To


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