SAP Knowledge Base Article - Preview

1802486 - Slow and unstable CDT call handling (SAP Contact Center)


  • CDT Performance issue is slow
  • Delay in dialing
  • Delays in allocating calls
  • Slow call handling in general
  • Balloon has delays and sometimes does not show up or clicking it yields no response
  • Delayed call routing/audio device disconnects/dropping calls
  • Delays in typing numbers
  • Spinning wheel



SAP Contact Center 7.0


SAP Business Communications Management 6.0 ; SAP Contact Center, on-premise edition 7.0


CDT performance, latency, slow call handling, MS ForeFront, McCafee, Antivirus, Scanner, slow, softphones, Terminals CCtr .log, balloon, delays, unable to accept calls , KBA , slowness , performance , cdt slow , CRM-CCI , Contact Center Infrastructure , Problem

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