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1789671 - "Too many entries in lock table AIC_ICT_LOCK_UPD" Error during "Refresh Message Status" Job cancellation

Symptom

  • Job "Refresh Message Status" (Program "AI_CRM_IM_UPDATE_FROM_SAP_WS") is canceled with below error:
    Report canceled. Too many entries in lock table AIC_ICT_LOCK_UPD
    Job cancelled after system exception ERROR_MESSAGE
    "Message No. AI_CRM_IM_ICT_EXCH062"


  • Transaction SOLMAN_INCIDENT_UPD shows the following error:
    "In accordance with input fields, status cannot be changed"
    Message no. CRM_STATUS002"


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Environment

SAP Solution Manager 7.2

Product

SAP Solution Manager 7.1 ; SAP Solution Manager 7.2

Keywords

Incident management, RNOTIFUPDATE07, deleted, SOLMAN_BTC, report, SAP, messages, AI_CRM_IM_UPDATE_FROM_SAP_WS, ISV: report AI_CRM_IM_UPD_FROM_SAP_ISV_WS, VAR, ITSM , KBA , SV-SMG-SUP , Service Desk / Incident Management , Problem

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