SAP Knowledge Base Article - Public

1789176 - Purchase Order E-Mail Notifications are not Sent From Default Sender Address

Symptom

You created a purchase order and sent to the supplier. When the supplier receives the purchase order E-Mail notification, it was sent from the E-Mail ID of the user who created the purchase order rather than default sender address.

Environment

SAP Business ByDesign

Reproducing the Issue

  1. Go to the Purchase Requests and Orders work center
  2. Go to the Purchase Orders view
  3. Select the relevant Purchase Order and navigate to Output History tab
  4. Select Resubmit button and enter your E-mail address in the To column
  5. Select Resubmit
  6. You will receive an E-Mail notification from the sender E-Mail address and not from default sender E-Mail address or even same as your employee responsible of the Purchase order

or

  1. Go to the Purchase Requests and Orders work center
  2. Go to the Purchase Orders view
  3. Select the relevant Purchase Order and navigate to You can also
  4. Click on Edit output form for change PO
  5. Select Send by as Email
  6. Scroll down
  7. You will see that Sender E-Mail Address is not  default sender E-Mail address  or even same as your employee responsible of the Purchase order

Cause

You have maintained  Sender email address in one of the below

1.Output channel selection

2.Buyer responsible email address

3.Default sender address

Resolution

1.If you have maintained Sender email address in Output channel selection then that is given highest priority by the system.so follow below steps to check it.

Go to Application user management user work center

Go to output channel selection view

Choose respective output form

Click on Go

You can choose value for below criteria's to determine  the respective Sender email address(along with other fields like output channel)  that are  set up.

  • Company

  • Supplier

  • Purchasing Unit

  • Employee Responsible

Which ever criteria system finds first it will pick the respective Sender email address

also ensure you give * when you don't want to define any of the above and don't give  EQ(*).

2.As a standard behavior system uses Buyer responsible email address as Sender email address

3.Default sender address will be used if there is no document-specific sender address. Means if the buyer responsible does not maintain E-Mail address, then system will send the purchase orders from the default sender E-Mail address.

See Also

https://help.sap.com/viewer/2754875d2d2a403f95e58a41a9c7d6de/2005/en-US/2be26134722d101496d1b0152fb4483b.html

Keywords

wrong sender email, sender E-Mail, sender Email, default sender email , KBA , output channel , SRD-CC , Cross Components , AP-POP-PO , Purchase Order , How To

Product

SAP Business ByDesign all versions