After the agent reserves a transaction in Agent Inbox, the agent is set as the employee responsible for this transaction but the organization where the agent belongs to is not set as the group responsible for this transaction.
- SAP Customer Relationship Management 7.0 and higher
- SAP enhancement package for SAP Customer Relationship Management
service group, service team, responsible group, edit, reserve, redetermine, organization unit, DETERMINE_GROUP_RESPONSIBLE, CRM_IC_INBOX_BADI , KBA , CRM-IC-UNI , Agent Inbox , Problem
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