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1781481 - Problems when creating a follow up transactions in Interaction Center


  • Scenario 1: you want to create a follow up document of the interaction record (ICCMP_BT_INR/InrViewSet) but you miss entries in the dropdown list box (ICCMP_BT_FOUP/CreateFollowUp)

  • Scenario 2: although you've created the transaction type correctly and it is active, but when creating follow-up transactions in IC Webclient UI:
    • Transaction type is not shown in the follow-up popup
    • Message "No result found" is shown in popup of follow-up, for example:

         1 KBA_Capture.PNG



  • SAP Customer Relationship Management 7.0 and higher
  • SAP enhancement package for SAP Customer Relationship Management
  • SAP enhancement package for SAP CRM, version for SAP HANA


SAP Customer Relationship Management 7.0 ; SAP Customer Relationship Management 7.0 on SAP enhancement package 1 for SAP NetWeaver 7.0 ; SAP enhancement package for SAP CRM all versions ; SAP enhancement package for SAP CRM, version for SAP HANA all versions


Unable, can't, not displayed, no transaction type found, pop up, screen, CL_CRM_IC_BT_CHANNEL_ASPECTS,GET_PROCTYPES_FOR_CREATE,CL_CRM_IC_TRANSACTYPE_SRV,GET_IC_BT_PROC_TYPES,CL_CRM_UIU_BT_GET_PROCTYPES,GET_PROCTYPES_FOR_CREATE,GET_PROC_TYPES,GET_PROC_TYPE_CUST,FILL_ST_PROC_TYPES,CRM_PROCTYP_FROM_OBJTYP_SEL_CB, CRM_ORDER_CHECK_AUTHORITY_ACE,CRM_BSP_SALES_GET_PROC_TYPE,CRMC_CHANNEL_AS, cl_crm_uiu_bt_act_cust_get, get_proc_types_for_screen_kind,Copy Control, document type, grayed out, copying, inactive, follow up button, activity, tasks, activities, Navigation bar profile, Define Generic OP Mapping, available, unavailable, object type, navigate, error, shown, IC WebUI,Folgebeleg Kontaktdaten Vorgängerbeleg Fehler, Class CL_CRM_UI_NAVBAR_SRV ->Method     GET_NAVIGATION_INFO_FOR_DESC , KBA , kba , sap , note , followup , CRM-IC-FOL , Follow-Up Activities , CRM-IC-BF , Basic Functions for Business Transactions , CRM-IC , Interaction Center WebClient , Problem

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