SAP Knowledge Base Article - Preview

1775357 - Getting error "processDPCommandsEx" after refreshing a Web Intelligence report based on DB2 database


Refreshing a Web Intelligence Document multiple times generates "An internal error occured while calling "processDPCommandsEx"API. (Error: ERR_WIS_30270)"

The report is using a classical UNV universe and the connection is native DB2

Errors prior to "processDPCommandsEX"

**ERROR:C3_RefreshInfo: Desc Nb Col. != DB(SQL) Nb Col : 0 instead of 32 [kc3cdbrefreshinfo.cpp;2572]

**ERROR:C3_DPManager:Refresh current DP failed [kc3cdbdpmanager.cpp;1099]





This issue was initially reported in the following environment:

  • SAP BusinessObjects Business Intelligence Platform  4.0 SP04 Patch 3
  • DB2 client 9.5.500.784
  • Microsoft Windows 2008 Server


SAP BusinessObjects Business Intelligence platform 4.0


KBA , BI-RA-WBI , Web Intelligence , Problem

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP ONE Support launchpad (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.