SAP Knowledge Base Article - Preview

1773689 - How to add logon credentials (S-User ID and password) to the secure area of a support incident - SAP ONE Support Launchpad


  • How to add logon credentials securely to an incident
  • Are authorizations needed for Customer Remote Logon Depot? 
  • Need to edit the secure area of an incident
  • Add secure logon data
  • Add logon credentials
  • Add S-User ID and Password to incident for SAP Support
  • Access the Maintain my Logon Data area
  • How to send S-User ID and password securely to SAP
  • SAP Product Support requested access to your system
  • How to provide my password in a secure way to SAP
  • How to send Support Portal S-User ID and password securely to SAP
  • Logon detail information is required for SAP Product Support to reproduce an issue




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