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1767444 - Can’t access portal as assigned desktop is corrupt or inaccessible


  • Users are unable to logon onto the portal as the desktop assigned to the user is corrupt
  • Users may receive error: red exclamation mark along with a link for "Log Off" similar to below:

 red exclamation.PNG

  • Users may receive the following error when trying to login
    "Error occurred while trying to access framework page:
    pcd:portal_content/<...>/frameworkpage, The object does not exist or you
    are not authorized to access it..."
  • An error similar to the following can be found within the default trace file;
    "[EXCEPTION] Could not get desktop with URL portal_content/ABC/Systeme/com.ABC.Portal_Desktop/ABC_7_31_Desktop theme=sap_tradeshow
    at com.sapportals.portal.navigation.LightningHelperService.getFrameworkPageAttributesValues(
    at com.sapportals.portal.navigation.fpm.util.PhaseConfiguration.prepareAttributes("
    "Desktop URL: <URL to Desktop PCD Location e.g: portal_content/every_user/general/defaultAjaxStandardsModeframeworkContent/afpStandardsModeDesktop>
    javax.naming.NameNotFoundException: Child not found: general at portal_content/every_user [Root exception is javax.naming.NameNotFoundException: Child not found: general at portal_content/every_user]



  • Enterprise Portal
  • Netweaver Application Server for Java 7.0x and higher releases


SAP NetWeaver all versions


'Portal login'; 'Fail'; ''; 'red'; 'exclamation', exception, fatal, access, accessing, inaccessible, unaccessible, logon, failure, blocked, blocking, load, loading, white, screen, blank , KBA , EP-PIN-NAV , Navigation , How To

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