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1762952 - Blank screen / General Exception (PRS 00022) when accessing Promotion Management Application in Central Management Console (CMC)


  • Unable to access Promotion Management.
  • A blank screen OR error "A general exception occured in Promotion management. Please refer to the stack trace for more information. (PRS 00022)" is displayed in Central Management Console (CMC).



  • SAP BusinessObjects Business Intelligence Platform 4.x (BI 4.0 / 4.1 / 4.2)
  • Windows
  • Linux / Unix 


SAP BusinessObjects Business Intelligence platform 4.0 ; SAP BusinessObjects Business Intelligence platform 4.1 ; SAP BusinessObjects Business Intelligence platform 4.2


LCM screen blank, LCM not working, LCM BI 4.0 SP04, life cycle management, PRS 00022, A general exception occurred in Promotion management, stack trace, SDKServerException , KBA , emkba , bidep , bilcm , BI-BIP-LCM , Lifecycle Management Console - Promotion mgmt, Version mgmt , BI-BIP-DEP , Webapp Deployment, Networking, Vulnerabilities, Webservices , Problem

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