SAP Knowledge Base Article - Preview

1759791 - E-mail action is not triggered when several partner functions are assigned to the same business partner

Symptom

  • You created an e-mail action to be sent when a specific status is set in the incident or change document but the action is not executed even if the start condition is met.
  • Email action is showing the following error:
    "No suitable partner has been determined
     No partner exists with role XXXXXX"

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental


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Environment

  • SAP Solution Manager 7.1
  • SAP Solution Manager 7.2

Product

SAP Solution Manager 7.1 ; SAP Solution Manager 7.2 ; SAP enhancement package 1 for SAP Solution Manager 7.0

Keywords

e-mail, email, action, start condition, badi, triggered, executed, scheduled, incident management, change management, CRM_UI, SM_CRM, SLA, AI_CRM_PROCESS_SLA , KBA , SV-SMG-SUP , Service Desk / Incident Management , SV-SMG-CM , Change Request Management , How To

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