1757247 - Server Intelligence Agent(SIA) is running but Central Management Server(CMS) and all other services do not start

• In a clustered environment, all the Server Intelligence Agent (SIA) show as running under Central Configuration Manager(CCM) but users are unable to logon to any application.
• Under task manager only SIA.exe is visible.
• Connection to the database is working fine.
• Unable to recreate the SIA.
• In Windows Event viewer, see error message "Transport error: No response from server, timeout exceeded"
• In SvcMgr logs we get error message: "FALSE : Error locating registry settings for Server Intelligence Agent"
• CMS logs show error message "IDS_ERR_CMSSYSTEMDB_NODATABASECONNECTIONSAVAILABLE : Error collecting resources: CMS system database is overloaded, please try again. If the problem persists, please contact the system administrator(FWB 00027) Writing to the database."
• The above error message is pointing towards database overload issue, but in this scenario it was not the case, the database had good amount of space available.

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• All Supported Windows Operating System
• SAP BusinessObjects Enterprise XI 3.1
• SAP BusinessObjects Business Intelligence Platform (BI) 4.x
• Clustered Deployment

SAP BusinessObjects Business Intelligence platform 4.0 ; SAP BusinessObjects Business Intelligence platform 4.1 ; SAP BusinessObjects Business Intelligence platform 4.2 ; SAP BusinessObjects Enterprise XI 3.0 ; SAP BusinessObjects Enterprise XI 3.1

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