You create a shopping Cart and release it. The status of the Shopping Cart is changed to In Approval but the approval task is not assigned.
Reproducing the Issue
- Go to the Home.
- Select the Go Shopping.
- Fill in all the mandatory details.
- Select Finish button .
- The status of the shopping cart changes to in approval.
The shopping cart approval process is defined as Approval by Cost Assignment means depending on the cost assignment, the approver can be the cost center manager or project manager, or the reporting line unit manager of the buyer responsible.
The shopping cart is assigned to Project task ID: XYZ for a non stock item and Project manager is ABC. Since the manager of the project is the creator of the shopping cart himself system fails to find the responsible and becomes unassigned.
If the Shopping cart is created for the stock item then the approval task has to be routed to the reporting line unit manager of the buyer responsible.
As a standard Behavior, for the work distribution rule defined as Approval by Cost Assignment and the manager of the Project/cost center creates the shopping cart then the approval task status changes to completed automatically. Setting to be done for the approval task to behave as explained above.
- Go to the Business Configuration work center.
- Select the Shopping Cart Approvals fine-tuning activity.
- Here the checkbox Automatic Approval should be selected.
Note: Select this checkbox, if no employee responsible is to be found for this step.
KBA , SRD-CC , Cross Components , How To