SAP Knowledge Base Article - Preview

1755271 - Message Processor cannot change the incident status to Confirmed, Withdrawn or In Process

Symptom

  • Message Processor is unable to confirm incident.
  • Status Confirmed or Withdrawn are not available in CRM_UI/SM_CRM .
  • Status Confirmed or Withdrawn cannot be selected in incident.
  • All the incident toolbar is disabled.
  • If logon user is the message processor assigned in the incident then cannot even see status In Process in user status field


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Environment

SAP Solution Manager

Product

SAP Solution Manager all versions

Keywords

User status, confirmed, Message processor, withdrawn, In Process, AI_CRM_IM_ORDER_STAT, AI_CRM_IM_PROC_CHECK, AISTATUS, , KBA , SV-SMG-SUP , Service Desk / Incident Management , How To

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