SAP Knowledge Base Article - Public

1734442 - "Unknown error" message displayed in Dashboard Design 4.0 using Query browser


    Intermediate "unknown error" message is displayed when previewing the Dashboard Design 4.0 or when creating a new query from the Query browser as shown below:

                          Dashboard unknown error message.jpg                  query_unknown.jpg


  • Dashboard Design 4.0
  • Clustered Application server
  • Universes(.unx)

Reproducing the Issue

  1. Open the dashboard based on any UNX query.
  2. Preview the dashboard and you get the error message.
  3. Refresh the dashboard again and the error disappears.
  4. The error message also appears when creating a new query through Query browser.
  5. The following error message is displayed in the Fiddler logs:

<faultstring>unknown</faultstring><detail><ns1:DSWSException xmlns:ns1=""><ID>XXX</ID><Message>login exception (Error: N/A 99998)</Message><Operation></Operation><CallStackTrace>java .lang.NullPointerException&#xd;
  at com.businessobjects.dsws.wsc.common.SessionIDHelper.createSessionID(;


Note: Make sure that you have the backup from both the locations.

  1. Stop the Application server before taking a backup of dswsbobje Folder  from <installation directory of Business object>\<Tomcat6>\work\Catalina\localhost and remove it from this location.
  2. Delete the same folder from <installation directory of Business object>\<Tomcat6>\webapps\dswsbobje
  3. Go to command line(cmd) and type D:\Programs Files\Business Objects\Business Object 14.0\wdeploy>wdeploy tomcat6 -DAPP=dswsbobje deploy
  4. Restart the App server.


cannot find external data, WSE 99998, Login Exception, dswsbobje, ADAPT00801499 , KBA , BI-RA-XL , Obsolete: BusinessObjects Dashboards and Presentation Design , Problem


SAP BusinessObjects Dashboards 4.0